Eighteen – and what happens to winnings if a minor is found out
The responsible gaming page bans play under 18; if a minor is found to have opened an account, it is closed and the winnings are lost. Section 3 of the T&C adds that where local law sets a higher age limit, that limit applies.
So a minor’s deposit is both forbidden and a financial dead end.
Policy and interface: where the two disagree
| Question | Banking page / interface | Rules (clause) | Do they match? |
|---|---|---|---|
| Deposit limit | FAQ 18 mentions ‘deposit limits’ | responsible gaming, clause 9: daily, weekly, monthly | yes |
| Length of a break | interface text: ‘a day, a week, a month, 3 or 6 months’ | clause 8.1: 24 hours, 1 week, 1 month, 3 months | no – see below |
| Length of self-exclusion | interface text: ‘from 6 months up to 12 months’ | clause 8.2: 1, 3, 5, 10 years or permanent | no – see below |
| Reality check, session limit | appear as interface text | clause 12: the operator is entitled to introduce them | interface text only |
| Who switches it on? | FAQ 18: the account’s tools | clause 8: the player, fully online; T&C section 8: support@dukat.bet | no – see below |
The interface column quotes labels we have not tested in a live account. The policy (version 1.0, 22 April 2025) also gives start dates for several tools: March 2026 for breaks and limits, September 2025 for self-exclusion. Those are policy dates; they do not show that the button is really in your account.
As for who activates them, the policy says the player, online; the T&C point to support@dukat.bet.
Setting a limit in practice: see the deposit limits page.
What happens to your balance during a break or self-exclusion
For breaks, clause 8.1 states that your money stays withdrawable throughout and that the account reopens by itself at the end of the chosen period. You set the scope: this brand alone or every brand of the operator, and in the casino all games or slots only.
Self-exclusion is tougher. Under clause 8.2 the account is closed, login stops working, marketing emails end, and your known payment methods must be blocked. The minimum is 12 months, with no way back before then. Nor does the account reopen automatically afterwards: you have to ask for it in writing, by email or chat.
On the balance during self-exclusion, the policy is silent. If there is money in the account, settle that first.
Under clause 6, at least six months of gaming history must remain available; for your own records, the transaction history page offers a starting point.
Support organisations on Dukat.bet’s list – none from Hungary
The international line-up has four names: GamCare, BeGambleAware, Gamblers Anonymous and Gambling Therapy. The local list covers organisations from eight European countries, from Sweden to Poland – Hungary is not among them in either the Hungarian or the English version.
For self-assessment, clause 6 recommends the CAGE questionnaire and the Gamblers Anonymous 20-question test. If the results concern you, a Hungarian family doctor, psychologist or addiction service is a sensible first contact.
What to settle in writing before self-excluding
- If I self-exclude, what happens to the balance left in my account, and to which of my payment methods will you send it?
- If I do not specify anything, will the break cover the whole casino or slots only?
- Which of my payment methods will you block for the self-exclusion period, and will I get confirmation of it?
Section 21 of the T&C sets a five-working-day response time for player protection complaints and four weeks for everything else.
If this is exactly why you are reading this page
Don’t wait for a perfect moment. A tighter deposit limit takes effect immediately, and a break does not take your money away – both can be sorted this evening, even with a short email to support@dukat.bet.
Talk to someone you trust. The FAQ gives short answers to other money questions too.