When verification steps in front of a submitted request
Most players first meet verification when they are already asking for money out. That is no accident: one cashier text says documents are ‘normally verified upon you requesting a withdrawal’.
T&C section 12 sets the same thing down from the payments side. Before processing a payment, the casino may verify your identity and hold the withdrawal for as long as the check runs – and, under that section, you are told about it by email.
Question 10 of the FAQ puts it from the player’s angle: the request may stay pending while the account, balance and transaction are reviewed. The money can no longer be played, yet it is not in your bank account either.
That in-between state is what is worth preparing for.
Verification rules placed next to the cashier texts
| Question | Banking page / interface | Rules (clause) | Do they match? |
|---|---|---|---|
| When are documents requested? | Cashier text: normally when you request a withdrawal | At any time (T&C section 9); mandatory above a threshold (AML policy 2); no later than the first withdrawal (RG policy 4) | no – see below |
| What do you prove? | Banking page text: identity, age, address, payment ownership or source of funds | Name, date of birth, nationality, address, official ID (AML 2); origin of funds (AML 4) | yes |
| Can the payout be held? | FAQ 10: may remain pending during the review | Yes, for the duration of the check, with email notice (T&C section 12) | yes |
| How long does it take? | FAQ 11: varies by method, verification status and internal review | No clause gives a processing time | the rules are silent |
| Where do you submit? | The ‘Dokumentumok’ (Documents) menu, after the first deposit | – | interface text only |
The cashier and menu rows in the interface column are quoted from the cashier’s wording; we have not tested them with a deposit of our own.
Any time, above a threshold, before the first payout
The first row matters most, because three documents name three different moments.
T&C section 9 says the Company may ask for a copy of your passport or ID card and your card details at any time. Section 2 of the AML policy ties mandatory identification to a set amount – we do not reproduce that figure, as the policy’s currency notation is ambiguous. And section 4 of the responsible gaming policy states that the official ID check must take place no later than the first withdrawal.
The three texts do not exclude one another, nor do they say the same thing, and we will not decide which prevails. The only safe conclusion is this: if you have not yet verified, your first withdrawal will very likely open with a check.
When your account unlocks uploads is covered on our page about the account as a wallet.
From request to decision, with no deadlines attached
The documents give no hours or days for verification, so below are stages, not durations.
- Request. You submit the withdrawal in the cashier. No more than two requests can be open at once (T&C section 12).
- Hold. The casino may signal that identification is needed and send you an email about it (T&C section 12). According to the code, a separate request type can appear in the ‘Dokumentumok’ (Documents) menu, for a payment method or a card, for example.
- Contact. A phone call to the number in your account (T&C section 9), a video call or documents sent by post (T&C section 12). This is where the two weeks start: T&C section 9 locks the account if, two weeks after the request date, the casino has still not got hold of you via email or by phone.
- Decision. Once the check succeeds, the withdrawal can be processed. If you do not meet the requests, the casino may deactivate the account for a while or close it (T&C section 12), and section 5 of the AML policy allows the money to be withheld under a legal obligation.
If the request stalls beyond this, our page on the pending withdrawal lists the possible causes.
ID, phone, camera, post: what they may ask of you
T&C section 12 mentions an identity document, a recent utility bill or other paperwork that proves who you are. Section 10 expects documents in the Latin or Cyrillic alphabet; where that is not possible, the casino may require video identification. Hungarian papers, being in Latin script, rarely cause trouble here; a document in another script might.
Your name is a separate risk. One cashier notice asks for your full first name and surname without abbreviations, since a mismatch may delay or cancel the withdrawal. If your ID, your profile and your bank account spell the name three different ways, the check will most likely slow down – the page on the own-name rule looks at this from the payment method’s side.
According to the Banking page text, cropped, unreadable, expired or inconsistent information can delay the review.
Worked example with unreal amounts – not Dukat.bet data: You submit the request on Tuesday 3 November 2026, so the two weeks run out on Tuesday 17 November. If you are on holiday from 5 to 14 November and do not check your email, ten days are lost and you are left with 3 days to respond.
Ask this before you press the withdrawal button
Support is available by email (support@dukat.bet) and live chat. The documents do not answer the following:
- Are the two weeks counted in calendar days, and does the clock stop if I ask for more time?
- Which documents do you accept as proof of address if, besides my Hungarian address card, I have no utility bill in my name?
- If I cancel the withdrawal request during the check, does the check carry on or start again?
- From which email address will the notice about the hold arrive?
Two weeks on standby: phone, inbox, scanned documents
Most delays come down to reachability, not paperwork. So do not time a withdrawal request just before a trip or a stay in hospital.
- Check that the number and inbox in your profile are still yours and that you look at them regularly.
- Scan your ID card and a recent proof of address in advance, with nothing cropped.
- Align the name: ID, profile and bank account should all show the same.
- Keep the notification email and the request reference.
If the request is rejected or cancelled, the page on cancelled withdrawals shows the next step.