Two tabs, five columns: how the history page is built
T&C section 13 says your transaction history can be found on your profile page. In the interface code it is a separate ‘Előzmények’ (History) page with two tabs: ‘Transactions History’ and ‘Bets History’. This page covers the first: money movements.
The list has five columns: Date (day, month, year, hour:minute), Status, Action, Payment system and Amount with its currency. Above it sit two filters, one by type (All, Deposit, Withdrawal) and one by status.
We read this from the interface code and labels on 14 October 2026, without a test deposit, so the live layout may differ.
The history page and the rules in one table
| Question | Banking page / interface | Rules (clause) | Do they match? |
|---|---|---|---|
| Where do you see your transactions? | ‘Transactions History’ tab | T&C section 13: on the profile page | yes |
| When is a transaction final? | ‘Success’ status | T&C section 13: only once the Company confirms it; whether that confirmation is the ‘Success’ label is not stated | the rules are silent |
| Can a withdrawal be reversed? | ‘Recall’ button on a withdrawal with New status | T&C section 12 calls only the deposit ‘Pay’ button irrevocable | the rules are silent |
| Can a deposit be retried? | ‘Retry’ on Failed, Canceled and Declined deposits | FAQ item 12: do not repeat while a request is pending | yes |
| Do you need your own receipt? | Banking page text: keep the reference, amount and date | T&C section 11: cardholders should keep copies of their transaction records | yes |
| How does Pending differ from Processing? | two separate filters | neither document defines it | the rules are silent |
The three ‘silent’ rows are not a flaw: they are where a question to support pays off.
Seven labels in the Status column and what they say about your money
| Label | What the interface tells us | What stays open |
|---|---|---|
| New | the only status in which a withdrawal can be recalled | whether the money is already held back from your balance |
| Pending | the request is waiting; under FAQ item 10 a check may be the reason | what exactly it is waiting for |
| Processing | a filter of its own, so a stage of its own | how it differs from Pending |
| Success | the code marks a closed transaction this way | for a withdrawal: whether it has reached your bank yet |
| Failed | on deposits, comes with a Retry button | technical fault or refusal |
| Canceled | also Retry on deposits; probably what a recalled withdrawal shows, though we have not verified it | who cancelled it: you or the system |
| Declined | Retry on deposits | the reason, which the interface does not show |
Read ‘Success’ on a withdrawal with care: the Banking page text separates processing from the time a provider needs to deliver funds, so an item closed by the casino may still be in transit.
Stuck at Pending for days? See the reasons withdrawals stall.
Recall and Retry: two buttons pointing in opposite directions
According to the code, Recall appears only on withdrawals and only at New status. The cashier offers a second route: ‘You can cancel the current withdrawal request’, a ‘Cancel request’ button, then ‘Your withdrawal has been cancelled’.
The Banking page text spells out the consequence: the recalled amount returns to your playable balance and can lead to further spending. What happens to a request you recalled, or one the casino stopped, is traced on the cancellation cases page.
Retry sits on the deposit side, next to Failed, Canceled and Declined rows. FAQ item 12 asks you to read the error message and your history first; the Banking page text warns that repeating a still-pending deposit at once can create a duplicate transaction. The error messages behind refused deposits are unpacked here.
Three deadlines that depend on checking your history regularly
- 24 hours (T&C section 14). Dukat.bet only considers a refund request made within 24 hours of the transaction; if you suspect someone else got into your account, the window widens to 30 calendar days.
- ‘Immediately’ (T&C section 8). A deposit, bonus or winnings credited by mistake must be reported by email; the amount stays with the casino.
- Six months (T&C section 21). That is how long you have to complain, counted from when the bet was settled or the disputed event took place. Receipt is confirmed within seven days and a full reply comes within four weeks, which can be extended once by the same period.
Check the list only monthly and you can easily miss the first two.
A log of your own alongside the casino’s
The history page is Dukat.bet’s record; in a dispute, an independent copy helps. A plain spreadsheet will do:
| Date, time | Method | Amount | Status at the casino | Status on your side | Evidence |
|---|---|---|---|---|---|
| when you made the request | card, transfer, USDT… | with currency | the text in the Status column | statement line or blockchain confirmation | screenshot, statement, hash |
General good practice: make sure each screenshot shows the date and status, and cover the card number. For crypto, save the transaction hash from the sending wallet, since anyone can use it on a blockchain explorer to verify the transfer. The Banking page text specifically asks you not to share a full card number, password or authentication code. What is particular about token deposits is covered in the stablecoin section.
File the verification emails (T&C section 12) in the same folder.
What the filter shows at the end of a month
Worked example with unreal amounts – not Dukat.bet data:
Four deposits appear in one month: HUF 20,000, 15,000, 30,000 and 25,000. The last one is Failed. Next to them are two withdrawals: HUF 80,000 at Success and HUF 90,000 at Canceled, because you recalled it.
- Real deposits come only from the Success rows: 20,000 + 15,000 + 30,000 = HUF 65,000.
- Real withdrawals: HUF 80,000. The HUF 90,000 item went back to your playable balance, not to your bank.
- The month’s net result: 80,000 − 65,000 = HUF 15,000 in your favour.
Count the Canceled row as a withdrawal too and you would see a gain of HUF 105,000. So filter by type and status at the same time.
Status questions for support before your next transaction
- At which status does the money leave Dukat.bet for my bank or wallet?
- Is there a reference per row that I can quote in a complaint? We saw none among the five columns.
- How long do older rows stay visible, and can I request a statement of the full history?
Fifteen minutes a month: filter, screenshot, statement
Set the filter to Deposit, then to Withdrawal, and compare the Success rows with your bank statement or wallet history. Anything on one side but not the other goes into your next email.
After a larger transaction, given the 24-hour deadline, look the same day.